Bellhelp (Full-Time)

Job Description

Job Summary:

We are seeking a friendly, service-oriented Bellhelp to join our hospitality team and deliver exceptional guest experiences. In this role, you will serve as a key point of contact for guests, providing prompt and courteous assistance with luggage handling, laundry/valet services, and general hotel information. The Bellhelp is expected to maintain a professional appearance, communicate effectively, and demonstrate a strong commitment to guest satisfaction while supporting the Bell Desk and other departments as needed.  

Duties:

• Retrieve, record, and deliver luggage and guest laundry/dry cleaning. Retrieval of laundry requires bending, stooping, and lifting bags of up to 30lbs. from guest rooms on a continual basis. 
• Answer telephone calls and inquiries from guests regarding laundry/valet service and other hotel services and facilities. Research misplaced or misdirected guests’ laundry. 
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. 
• Deliver morning newspapers, mail, packages, faxes, etc. to specific guest rooms upon request. 
• Clean and polish carts and other equipment used in the department. 
• Answer the Bell Desk phone and provide information and assistance as needed. 
• Report all suspicious persons or activities, hazardous conditions, etc. to the Security Department. 
• Assist the Bell Desk with FIT and group luggage. 
• Other duties as assigned by the supervisor such as assisting as Door Attendant whenever necessary. 

Qualifications

Minimum Qualifications

• High school diploma or equivalent 
• Clean Drivers Abstract and Hawaii Driver’s License 
• Ability to communicate effectively both verbally and in writing in English to provide clear direction, instruction, and guidance to subordinates as well as guests. 
• Ability to organize and prioritize work and meet deadlines. 
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 50+ pounds. 
• Sufficient manual dexterity in one hand to be able to load and unload luggage. 
• Ability to effectively deal with internal and external customers, some of who require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information 
• Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists. 
• Ability to stand, walk and/or sit and continuously perform essential job functions. 
• Hearing and visual ability to observe and detect signs of emergency situations. 

Preferred Experience

• Prior guest service or other hospitality experience preferred. 

Additional Information

Salary:

$17.37 - $21.