Security Operations Centre Operator

Job Description

We are seeking a highly motivated and detail-oriented Security Operations Centre (SOC) Operator to join our team within a critical data centre environment. This role is responsible for real-time monitoring of high-volume CCTV systems, access control platforms, and security alarms to ensure the safety, security, and integrity of the facility.

You will play a key role in detecting, assessing, and responding to incidents, while supporting on-site & business security operations and maintaining compliance with established procedures.

What will you do:

• Monitor high-volume CCTV systems and detect abnormal or suspicious activity
• Manage and respond to security alarms, incidents, and access control events
• Operate and oversee electronic access control systems (e.g. IDACS)
• Coordinate incident response, including escalation to on-site teams and emergency services
• Maintain accurate logs, reports, and incident documentation
• Provide remote support to security personnel, contractors, and staff
• Ensure compliance with security policies, procedures, and regulatory requirements
• Support audits, investigations, and continuous improvement initiatives

About You

• Proven experience in high-volume CCTV monitoring within a security role
• Experience in data centres, critical infrastructure, or high-security environments (highly regarded)
• Strong situational awareness and ability to assess risk quickly
• Excellent communication and reporting skills
• Ability to work in a fast-paced 24/7 operations environment
• High level of integrity, professionalism, and attention to detail
• Comfortable working with multiple systems and technologies simultaneously

Qualifications

• Current Security Licence (highly regarded)
• Experience with access control and alarm monitoring systems
• Understanding of incident response and escalation processes

Mandatory:

• Australian Citizenship (required for AGSVA security clearance)
• Ability to obtain and maintain AGSVA security clearance (NV1)
• Ability to obtain and maintain a Security Licence

Highly desirable:

• AGSVA security clearance – Baseline or NV1

Additional Information