Italian Speaking Co-Host Onboarding Specialist - Global Home-Sharing Platform

Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting roject!

Role Overview

The Co-host Onboarding Specialist is a key member of the sales team. In this dynamic position, your primary mission is to identify and convert top‑tier hosts into co‑hosts — local professionals who can support other property owners to monetize their homes. Through selling, relationship building, and a deep understanding of the market, you will drive the growth of a reliable co‑host community that elevates the overall supply and service quality.

Success in this role requires a motivated, results-driven individual eager to shape the future of travel and property management.

Key Responsibilities:

Co-Host Acquisition and Relationship Building

• Identify and engage potential co-hosts in strategic locations.
• Utilize multi-channel outreach (emails and phone) to educate prospects on the program’s value and market trends.  
• Establish rapport and build trust with decision-makers and key stakeholders.
• Deliver consultative pitches and tailored solutions to prospective co-hosts, guiding them through the sign-up and onboarding process. 

Co-Host Network Growth

• Assess potential pairing for local hosts and co-hosts based on their needs.
• Support the sign-up process of the co-host program. 

Pipeline Management 

• Utilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows.

• Consistently meeting or exceeding individual outreach goals, acquisition and engagement KPIs.
• Provide regular updates, insights, and recommendations based on market feedback and client interactions.

Collaboration and Continuous Improvement

• Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements. 
• Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results.

• Stay current on industry trends and leverage new tools to maximize client success.

• Engage actively in ongoing training, personal development, and knowledge sharing.

Requirements

• 1-2 years of proven experience in Customer Success, Account Management, and/or a

related client-facing role.

• BA/BS degree and/or equivalent practical experience.
• C2 level of Italian and proficient level of English.
• Outstanding communication, relationship-building, and problem-solving skills.
• Proven record of exceeding sales targets in a fast-paced, performance-driven environment.
• Strong organizational skills with the ability to manage multiple client accounts simultaneously.
• Excellent written, verbal, and phone communication abilities.

Desirable skills:

• Expertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools.
• Background in hospitality, property management, or similar industries is preferred.
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.
• Collaboration: Effectively working with others to achieve common goals.
• Communication: Exchanging information and ideas across various channels.
• Open Mindedness: Appreciating diverse perspectives to foster collaboration.
• Critical Thinking: Evaluating information for informed, data-driven decisions.

Benefits

• Full-time (39 hours/week) position in Barcelona
• Office-based role, with progressive course towards potential hybrid-model
• Salary of 24.000,00 € gross/year + up to 4.200,00 € gross/year in performance bonus
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Continuous skill development and certifications. Specific sales training.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Prime office location at the World Trade Center Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles.