Internal Sales

Internal Sales | Metroll Dubbo

Build Relationships. Deliver Solutions. Drive Customer Success.

Metroll is one of Australia's leading manufacturers and suppliers of steel building products, servicing residential, commercial, industrial, rural, and infrastructure markets nationwide. We have been operating in Dubbo for over 35 years.

We are currently seeking a motivated and customer-focused Internal Sales Executive to join our Dubbo team. This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service, and working in a fast-paced environment where no two days are the same.

As a key member of our sales team, you'll work closely with customers, external sales representatives, and the production and logistics teams to provide accurate quotations, process orders, and deliver outstanding service from enquiry through to delivery.

About the Role

This is a varied and hands-on position where you'll be the first point of contact for many of our customers. You'll help customers find the right solutions for their projects while ensuring a seamless sales and service experience.

Working closely with our manufacturing and logistics teams, you'll play an important role in supporting sales growth and maintaining strong customer relationships across the region.

Key Responsibilities

• Respond to customer enquiries via phone, email, and in person
• Prepare quotations and process customer orders accurately and efficiently
• Build and maintain strong relationships with customers, builders, contractors, and trade customers
• Provide product information and technical support on Metroll's range of steel building products
• Coordinate with production and logistics teams to ensure customer requirements are met
• Follow up quotations and identify opportunities to secure new business
• Assist with customer account management and sales administration
• Resolve customer queries and provide outstanding customer service
• Support the external sales team in driving business growth
• Maintain accurate customer and sales records

About You

• Previous experience in internal sales, customer service, sales support, or account management
• Strong communication and relationship-building skills
• A customer-focused approach with a commitment to delivering excellent service
• Ability to manage multiple tasks and prioritise effectively
• Strong attention to detail and organisational skills
• Proficient computer skills and experience using business systems
• Positive attitude and willingness to learn

Highly Regarded

• Experience within building products, manufacturing, steel, construction, roofing, fencing, or related industries
• Knowledge of steel building products or the construction sector
• Experience using ERP systems such as Pronto

Why Join Metroll?

• Join a leading Australian-owned manufacturing business
• Supportive team environment with ongoing training and development
• Stable, long-term career opportunity
• Work with a respected brand and loyal customer base
• Opportunity to grow your career within a national organisation

If you enjoy wo...