Italian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Italian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with outstanding career opportunities across the continent. We specialise in placing skilled professionals within the customer support services sector, partnering with globally recognised organisations to deliver unparalleled staffing solutions. At Mercier Consultancy Group, we are committed to elevating careers and empowering businesses — one perfect placement at a time.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Italian Speaking Customer Service Agent to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Italian-speaking professionals to build a rewarding international career within a dynamic, fast-paced customer support environment. If you are passionate about delivering exceptional service experiences and are ready to embrace an exciting new chapter abroad, this Italian Speaking Customer Service Agent position in Bulgaria could be exactly what you have been looking for.

Key Responsibilities

• Deliver high-quality customer support to Italian-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Identify, investigate, and resolve customer inquiries, complaints, and service issues with empathy, efficiency, and accuracy.
• Accurately log and update all customer interactions, case notes, and resolutions within the company's CRM system in accordance with established procedures.
• Collaborate closely with internal teams and escalate complex or unresolved issues to the appropriate departments to ensure swift and satisfactory outcomes.
• Maintain an up-to-date and thorough understanding of client products, services, policies, and procedures to provide informed and reliable assistance.
• Consistently meet and exceed individual and team performance targets, including response times, customer satisfaction scores, and quality benchmarks within the customer support services environment.
• Contribute positively to team morale and a collaborative workplace culture, actively participating in briefings, coaching sessions, and continuous improvement initiatives.
• Adhere to all data protection regulations, confidentiality guidelines, and company compliance standards at all times.

Requirements

• Native or fluent Italian language skills (spoken and written) are essential for this role.
• Valid EU passport (mandatory).
• A good command of English for internal communication and training purposes.
• Previous experience in customer service, customer support services, or a client-facing role is highly advantageous, though motivated candidates with strong communication skills are warmly encouraged to apply.
• Excellent interpersonal and problem-solving abilities, with a genuine passion for helping customers and delivering outstanding service.
• Comfortable working in a structured, target-driven environment with the ability to manage multiple tasks efficiently and maintain composure under pressure.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid Training to set you up for success from day one.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your hard work and dedication.
• €1,500 Signing Bonus (one-time payment for new hires).
• A supportive, multicultural team environment within a growing customer support services organisation.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria for this Italian Speaking Customer Service Agent position opens the door to an extraordinary lifestyle in one of Europe's most captivating and affordable destinations. Bulgaria is a country of remarkable contrasts — from the vibrant, cosmopolitan energy of its capital city Sofia, to the serene mountain landscapes of the Balkans and the stunning Black Sea coastline. Bulgaria enjoys a rich tapestry of history, culture, and warm hospitality, with a climate that offers hot, sun-drenched summers and crisp, snow-kissed winters perfect for skiing enthusiasts. Whether you are exploring ancient Thracian ruins, attending world-class music festivals, or simply enjoying a stroll through Sofia's charming city streets, life in Bulgaria is as enriching as it is exciting.

Beyond its natural beauty and cultural heritage, Bulgaria consistently ranks as one of the most cost-effective countries to live in within the European Union, allowing you to enjoy an excellent quality of life without stretching your budget. The food scene in Bulgaria is a delightful fusion of hearty Balkan flavors, fresh local produce, and an increasingly diverse international dining culture — something Italian palates are sure to appreciate. Sofia in particular has evolved into a thriving hub for international professionals, offering a welcoming expat community, modern amenities, outstanding public transport, and a growing number of Italian-speaking jobs and career opportunities. Choosing to build your career in Bulgaria with Mercier Consultancy Group means embracing not just a job, but a genuinely transformative life experience.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Italian-speaking jobs available today? Do not miss this exceptional opportunity to join a world-class customer support services team on-site in Sofia, Bulgaria and launch your international career with the full backing of Mercier Consultancy Group.