Norwegian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Norwegian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have built a reputation as a trusted partner in the customer support services industry and beyond. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

We are currently seeking a motivated and customer-focused Norwegian Speaking Customer Service Agent to join our thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to advance their careers in an internationally dynamic environment, with some of the most competitive benefits available in Jobs in Bulgaria today. If you are passionate about delivering outstanding customer experiences and are ready to bring your Norwegian language skills to a fast-paced support environment, this Norwegian Speaking Customer Service Agent position in Bulgaria is the perfect next step for you.

Key Responsibilities

• Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels in a professional and timely manner
• Handle inbound customer enquiries, troubleshoot issues, and provide accurate information in accordance with established customer support services guidelines
• Accurately log and update all customer interactions, cases, and resolutions within the company's CRM system
• Identify customer needs, escalate complex issues to relevant departments, and follow up to ensure complete customer satisfaction
• Maintain up-to-date knowledge of client products, services, policies, and procedures to ensure informed and confident customer interactions
• Collaborate closely with team leaders and fellow agents to meet individual and team performance targets within the customer support services environment
• Contribute to a positive and professional team culture by actively participating in training sessions, team meetings, and continuous improvement initiatives
• Adhere to quality assurance standards, data protection regulations, and company compliance requirements at all times

Requirements

• Native or fluent Norwegian language proficiency (spoken and written) is essential for this role
• Valid EU passport (mandatory requirement for relocation and employment eligibility)
• A good working knowledge of English for internal communication and training purposes
• Previous experience in customer support services, call centre environments, or client-facing roles is advantageous but not strictly required
• Strong interpersonal and communication skills with a genuine desire to help and support customers
• Comfortable working on-site in a structured, team-oriented environment and adaptable to shift-based schedules
• Basic computer literacy and the ability to navigate multiple systems and platforms efficiently

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the customer support services sector
• Fully Paid Training provided from day one to ensure your confidence and success in the role
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus rewarding your dedication and achievement
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group
• Ongoing career development opportunities within a growing international organisation
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an exciting and rewarding experience that continues to attract thousands of international professionals every year. Sofia, the vibrant capital of Bulgaria, is a city that seamlessly blends Eastern European charm with modern cosmopolitan energy — offering a rich cultural scene, stunning architecture, and a warm, welcoming community. Bulgaria enjoys a beautiful climate with warm summers and mild winters, and its breathtaking natural landscapes — from the Vitosha Mountain right on Sofia's doorstep to the golden Black Sea coastline — make it one of the most lifestyle-rich destinations for Jobs in Bulgaria seekers across Europe.

Beyond its natural beauty, Bulgaria offers an exceptionally high quality of life at a very affordable cost of living, making your salary go considerably further than in many Western European countries. The food scene in Bulgaria is diverse and delicious, with a fantastic array of local cuisine, international restaurants, and vibrant social hubs to explore. For Norwegian-speaking professionals considering this Norwegian Speaking Customer Service Agent position in Bulgaria, the combination of professional growth, a welcoming expat community, and the remarkable lifestyle that Bulgaria has to offer makes this an opportunity that is truly hard to match anywhere else in Europe.