Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Polish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record in the customer support services industry and beyond, we pride ourselves on delivering transformative career opportunities that empower professionals to thrive on an international stage. At Mercier Consultancy Group, we don't just place candidates — we build careers, shape futures, and champion excellence at every step.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Polish Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Polish-speaking professionals looking to advance their careers in the customer support services sector while enjoying the vibrant lifestyle that Bulgaria has to offer. If you are searching for Polish-speaking jobs or exciting jobs in Bulgaria that combine professional growth with a rewarding international experience, this Polish Speaking Customer Service Agent position in Bulgaria is the perfect next step for you.

Key Responsibilities

• Deliver high-quality, professional customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
• Handle customer enquiries, complaints, and service requests with empathy, efficiency, and accuracy, ensuring timely and satisfactory resolutions.
• Accurately log all customer interactions, case notes, and resolutions within the company's CRM system in accordance with established protocols.
• Identify and escalate complex or unresolved customer issues to the appropriate departments or senior agents, ensuring seamless service continuity.
• Proactively follow up with customers to confirm issue resolution, enhance satisfaction levels, and foster long-term customer loyalty.
• Collaborate closely with cross-functional team members and team leaders to share knowledge, improve workflows, and contribute to overall customer support services performance targets.
• Stay up to date with product knowledge, service updates, and internal procedures to provide informed and accurate assistance to Polish-speaking customers at all times.
• Contribute to a positive, inclusive, and high-performance team environment, supporting team goals and upholding Mercier Consultancy Group's standards of service excellence.

Requirements

• Native or fluent Polish language proficiency (both spoken and written) is essential for this role — all Polish-speaking candidates are strongly encouraged to apply.
• Valid EU passport (mandatory requirement for relocation and employment eligibility).
• A solid working knowledge of English to facilitate internal communication, training, and team collaboration within the customer support services environment.
• Previous experience in customer service, customer support, or a client-facing role is advantageous, though motivated candidates new to the industry are also welcome to apply.
• Excellent communication, active listening, and interpersonal skills, with a genuine passion for delivering outstanding customer experiences.
• Strong computer literacy and the ability to navigate multiple digital platforms, CRM systems, and communication tools simultaneously and efficiently.
• A positive, resilient, and solution-oriented mindset with the ability to remain calm, professional, and empathetic under pressure.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and contribution to the customer support services team.
• Fully Paid Training Programme to ensure you are set up for success from day one in your new role.
• Comprehensive Health Insurance coverage for your peace of mind and wellbeing.
• Fully Paid Relocation Package including return flight to Sofia, airport transfer, and hotel accommodation to make your move to Bulgaria smooth and stress-free.
• Monthly Performance Bonus rewarding your dedication, results, and outstanding customer service contributions.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Ongoing career development opportunities within a leading international customer support services organisation.
• And Much More — including a supportive multicultural team environment, employee recognition initiatives, and long-term growth prospects.

Life in Bulgaria

Relocating to Bulgaria is an adventure that promises to enrich both your professional and personal life in equal measure. Sofia, the vibrant capital of Bulgaria, is a captivating city that masterfully blends ancient history with a thriving modern energy — home to stunning Orthodox cathedrals, lively café culture, world-class restaurants, and a buzzing nightlife scene. Bulgaria enjoys a wonderful continental climate with warm, sun-drenched summers and crisp, picturesque winters, making it an ideal destination for outdoor enthusiasts and city explorers alike. Whether you are drawn to the majestic Vitosha Mountain that towers over Sofia's skyline or the charming cobblestone streets of the city centre, Bulgaria offers a lifestyle that is as affordable as it is fulfilling.

One of the most compelling reasons to pursue jobs in Bulgaria is the remarkable quality of life that the country offers at a fraction of the cost compared to many Western European capitals. Bulgaria's rich culinary tradition, warm and welcoming local communities, and excellent transport connections across Europe make it a truly attractive destination for international professionals. As a Polish-speaking professional taking on this exciting Polish Speaking Customer Service Agent position in Bulgaria, you will find that Bulgaria offers not only a rewarding career trajectory within the customer support services industry, but also a genuinely enriching place to call home. With Mercier Consultancy Group's fully paid relocation package taking care of every logistical detail, your new life in Bulgaria begins the moment you say yes.

How to Apply

Are you a fluent Polish speaker ready to take your customer service career to an exciting new level on the international stage? Don't miss this exceptional opportunity to join a world-class customer support services team in the heart of Sofia, Bulgaria.