Spanish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Spanish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class opportunities across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have built a reputation for delivering premium staffing solutions across a wide range of industries, including Customer Support Services, technology, finance, and beyond. At Mercier Consultancy Group, we don't just fill roles — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Spanish Speaking Customer Service Agent to join a thriving Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for fluent Spanish speakers who are passionate about delivering an exceptional customer experience and who are ready to advance their professional career within a dynamic, international environment. If you are searching for rewarding Spanish-speaking jobs that offer genuine growth, stability, and an attractive benefits package, this Spanish Speaking Customer Service Agent position in Bulgaria is the ideal next step for you.

Key Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Handle customer inquiries, complaints, and service requests with empathy, accuracy, and a solutions-oriented approach consistent with Customer Support Services best practices.
• Accurately log and document all customer interactions and case resolutions within the company's CRM system, maintaining detailed and up-to-date records.
• Escalate complex or unresolved issues to the appropriate internal departments or senior support specialists, ensuring seamless customer experiences at every touchpoint.
• Meet and consistently exceed individual performance targets including customer satisfaction scores, response times, and first-contact resolution rates.
• Collaborate effectively with cross-functional teams to stay informed of product or service updates and communicate relevant changes clearly to Spanish-speaking customers.
• Participate actively in ongoing training sessions and quality assurance reviews to continuously sharpen your customer service skills and product knowledge.
• Contribute to a positive and inclusive team culture by sharing insights, supporting colleagues, and upholding the high standards of the Customer Support Services environment.

Requirements

• Native or fluent Spanish language proficiency — both spoken and written — is essential for this role.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A strong customer-first mindset with excellent active listening, communication, and interpersonal skills suited to a Customer Support Services environment.
• Basic proficiency in computer applications and the ability to learn new digital tools and CRM platforms quickly.
• Prior experience in customer service, contact centre operations, or a related support function is advantageous but not strictly required — full training will be provided.
• A proactive, adaptable, and resilient attitude with the ability to thrive in a fast-paced, target-driven setting.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including your return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria.
• Monthly Performance Bonus rewarding your dedication and achievements on the job.
• €1,500 Signing Bonus — a one-time welcome reward paid to all new hires joining Mercier Consultancy Group.
• A supportive, multicultural workplace with genuine opportunities for career progression and professional development.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, Bulgaria's vibrant and rapidly modernising capital, effortlessly blends a rich historical heritage with a buzzing contemporary lifestyle. Bulgaria enjoys a diverse and pleasant climate, offering warm Mediterranean-influenced summers and picturesque snowy winters — making it an ideal home for those who love the outdoors. From the breathtaking Vitosha Mountain, which rises dramatically at Sofia's doorstep, to the stunning Black Sea coastline, Bulgaria offers a quality of life and natural beauty that is truly unmatched in Central and Eastern Europe.

Beyond its stunning landscapes, Bulgaria is celebrated for its incredibly affordable cost of living, making your competitive salary go significantly further than in many other European destinations. Bulgaria's rich culinary traditions, warm and welcoming local culture, and thriving expat communities ensure that newcomers feel at home almost immediately. Whether you are exploring the ancient Thracian ruins, enjoying world-class cuisine, or relaxing in one of Sofia's cosmopolitan cafés, Bulgaria offers an enriching and rewarding lifestyle for international professionals. For those considering jobs in Bulgaria, there has never been a better time to make the move.

How to Apply

Are you ready to take the next exciting step in your career? If you are a fluent Spanish speaker looking for outstanding Spanish-speaking jobs and a life-changing opportunity, we want to hear from you.