Service Desk Analyst

Remote Recruitment is hiring a Service Desk Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

• Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat
• Diagnose and resolve hardware, software, network and application issues efficiently
• Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms
• Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices
• Document solutions and contribute to the internal IT knowledge base
• Monitor system alerts and escalate major incidents to the relevant technical teams

Requirements

• 2+ years of IT service desk or technical support experience
• Strong working knowledge of Windows, Microsoft 365 and Active Directory
• Experience with ITSM platforms such as ServiceNow or Jira Service Management
• ITIL Foundation certification is preferred but not essential
• Customer-focused with excellent communication skills and attention to detail

What We Offer

• R28,000/month
• 100% remote, UK business hours
• Career growth and professional development
• Exposure to leading UK businesses and practices

Remote Recruitme...