Payroll Auditor, APAC

Job Description:

The payroll will be a local representative of the Payroll Department supporting Abercrombie & Fitch stores in China.  In this role, he/she supports China payroll, responsible for compliance processes and procedures, and is also the main point of contact for associate inquiries, as well as third party communication.  From a payroll perspective, she/he is also responsible for researching and resolving any changes and/or issues in accordance with local laws.  This position will also be responsible for supporting APAC countries outside China. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Audit China payrolls, ensuring compliance with local company policy and statutory requirements.  Utilize payroll system (ADP GlobalView) as well as HR system of record (Workday) for processing purposes.
• Process/support additional APAC payrolls, ensuring timely and accurate processing, with compliance to both company policy and statutory requirements.
• Resource for questions and escalations related to payroll inquiries.
• Partner closely with fellow Payroll Specialist located in Hong Kong. Will also partner with payroll team located at the Global Home Office; open and consistent communication to ensure accurate, timely, and compliant payrolls.
• Facilitate timely and compliant filing for statutory payments and reporting to local government agencies (i.e. year end, sick leave, termination certificates, statistical reporting, surveys).  Key point of contact for third parties (ie: local government, third-party vendors like Fesco, etc.).
• Provide exceptional customer service, resolving store associates’ payroll-related questions; communicating primarily via email, with some phone interaction as well.
• Facilitate the collection and processing of documentation as required by both company policy and local regulation.  This would include, but is not limited to: bank documents, social insurance, tax, and other identification documentation required for compliance and payroll processing.
• Supports Corporate Office with research on local laws and customs.
• Partner with local stores and business partners to provide guidance and training on payroll-related topics.
• Build strong and collaborative relationships with team members, business partners, and leaders to understand and ultimately resolve business challenges.
• Facilitate year-end requirements and distribution of any required statutory reporting.
• Partner with HRBP team to facilitate open communication and resolution of questions and/or issues from associates.
• Pro-actively and consistently identify and drive opportunities for efficiency and improvement.
• Assist with various Human Resource-related administrative tasks, as needed.
• Comfortable in flexible work environment.  Partnership with Global Home Office requires work across time zones, but also provides for flexibility in reverse, where possible.

KEY REQUIREMENTS:

• Completed Bachelor's degree or four-year equivalent.  Degree in Business Administration or Accounting required. 
• 2-6 years Payroll experience, preferably with direct China payroll experience. 
• Fluent in Chinese. Must have at least business-level command of English, or better. Japanese language fluency is a plus.
• Proficient in Chinese statutory requirements pertaining to payroll, including, but not limited to: tax, social insurance, work rules, and statutory reporting.  Understanding of local custom vs. local requirements, and ability to take the needs of the business into consideration.
• Ability to execute tasks and meet critical deadlines in a thorough, poised, accurate, and timely manner, while managing multiple competing priorities in a fast-paced and often-changing environment.
• Superior customer service delivery when communicating with associates and resolving payroll concerns.  Ability to balance timely resolution with quality responses, demonstrating empathy in all associate-driven communication.
• Actively and thoroughly investigates payroll issues and/or changes and actions them appropriately.
• Communicates in a highly effective, yet approachable manner; able to communicate with all levels of the business.  Timely and appropriate escalation of payroll issues to senior supervisor and/or Global Home Office.
• High level of attention to detail and meticulous follow-through, coupled with the flexibility to shift requirements and expectations, due to ever-changing needs of the business.
• A collaborative approach to work; builds strong partnerships with business partners.
• Self-motivated, self-starting, and creative thinker; shows resiliency in problem-solving. 
• Able to work with protected data and maintain confidentiality.
• Openness to regular monthly calls during U.S. time zone, as well as ad hoc availability during U.S. time zone, where needed.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.