Meet the Team

Cisco Customer Experience (CX) is a world-class organization passionate about accelerating customer success through innovative support and professional services. The CX Finance team provides the strategic financial partnership needed to drive these high-growth portfolios. We are a team of dedicated, hardworking professionals who thrive in an empowered, collaborative environment. As we continue to evolve our business models toward software and subscriptions, this role is at the center of Cisco’s transformation. Join us!

Your Impact

As a CX Finance Business Manager, you will be a key technical resource and strategic partner for the CX Product Management (CXPM) team, responsible for sophisticated financial analysis that integrates business strategies with profitability, including leveraging AI-driven predictive modeling to improve modeling accuracy.

Depending on the specific focus area, your responsibilities will include:

Focus 1: CX Business Entity (BE) Support

• Strategic Alignment: Partner with BE-specific leadership to develop financials for business plans, ensuring that CX strategies are coordinated with the broader Business Entity goals.
• Modeling & Forecasting: Own the modeling for forecast, bookings, and revenue impact for new product introductions and product life cycles within BE.
• Decision Support: Evaluate and "sell" alternative solutions to senior management, influencing outcomes related to product pricing, functionality, and marketing strategy within the BE.
• Portfolio Integration: Lead the financial outlook for how BE-specific hardware and software integrate with CX support offers.

Focus 2: CX Offer Support (Support & Professional Services)

• Offer Economics: Drive the financial strategy for CX Specific offers, including Support Services and Professional Services.
• Subscription Modeling: Model the margin impact of new selling motions, embedded support, and subscription-based programs/promotions.
• P&L Management: Understand driven market dynamics and pricing assumptions to handle the impact of plans on both the P&L and Balance Sheet.
• Process Innovation: Establish and recommend changes to financial policies and reporting processes to improve the accuracy of business volume outlooks and risk management.

Be a highly visible partner, working across:

• CX Finance: FP&A, Regional teams, Renewals, and Corporate Finance.
• Business Partners: CX Product Management, CX Operations, CX Strategy & Planning, and Sales Finance.
• Leadership: present technical financial data and strategic recommendations to senior management and cross-functional stakeholders.

Strategic problem solver with a high degree of accountability. You don’t just report the numbers; you provide the "why" and the "what’s next."

Minimum Qualifications

• Bachelor’s Degree or equivalent experience in Finance, Accounting, Economics or related fields.
• Experience:
• 8+ years of related experience with a BS degree OR 6+ years of related experience with an MBA
• Technical Expertise: Consistent record in data analysis, planning and financial modeling. General, cost, or business unit expertise with demonstrated skills in business partnership, forecasting, and budgeting
• High proficiency in Excel and PowerPoint.
• Advanced Analysis: Ability to develop sophisticated financials for business plans and link financial goals to business profitability.

Preferred Qualifications

• Experience with Business Objects or similar ERP tools
• AI: experience leading or supporting AI-driven projects specifically focused on optimizing financial models, forecasting, and operational efficiency metrics
• Influence: Viewed as a technical resource throughout the organization; able to effectively sell alternative solutions and influence business strategy.
• Leadership: Experience delegating assignments, establishing achievements, and mentoring junior team members.
• Communication: Clear and concise presentation style, capable of discussing complex business issues with senior leadership.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.