Client Success Manager Jobs

Experience: 3-5+ years in Client Success or Account Management within the SaaS/Cloud ecosystem. Google Workspace experience is highly desirable.
Project Management: Proven ability to lead projects, manage timelines, and coordinate cross-functional teams (Google PM Certification, PMP or CAPM is a plus).
Technical Literacy: Strong foundational knowledge of Cloud Collaboration tools and licensing structures. Google Workspace is a plus.
Sales Acumen: Experience navigating commercial negotiations, renewals, and identifying expansion revenue.
Communication: Exceptional presentation skills; able to lead meetings with both technical teams and executive leadership.
Travel: Must be willing to travel as needed (approximately 20%).
Work Authorization: Must be legally authorized to work in the United States for any employer without sponsorship.

As a Client Success Manager, you will play a crucial role in building strong relationships with clients, ensuring their success, and driving business growth. A successful CSM excels in customer satisfaction, renewal rates, and overall client engagement. This role requires strong communication skills, problem-solving abilities, and a genuine passion for helping clients succeed. With a focus on client retention and driving value, the role offers lucrative career prospects with annual salary ranges varying based on experience and location. Essential skills include relationship building, feedback analysis, and the ability to meet KPIs. Considering job market trends, a career as a Client Success Manager offers a promising future with diverse opportunities for growth in various industries.